Percentage representation of a subset compared to the total dataset.

The name of the customer account as recorded in Cisco’s systems (Example the Client name in a Cisco Ready Report)

The financial or cost center code associated with the asset for budgeting or billing.

The type of action taken or recommended for the asset (e.g., renew, decommission, relocate).

The date or status indicating that an assigned action item has been fully completed.

A unique identifier assigned to a specific action within the system for tracking and reference.

The unique identifier assigned to am action items associated with an asset (e.g., a device, contract, or license).

A classification of the action item based on its purpose or type (e.g., Renewal, Coverage Correction, Upgrade Opportunity).

The date the action item was originally created in the system.

The date for the action item drill down.

Detailed explanation of the specific action item related to the asset.

The unique identifier assigned to the action item itself for tracking in reports or workflows.

The date when the action item record was most recently modified or updated.

The current progress state of the action item (e.g., open, in progress, completed).

A designation of the nature of the action item (e.g., Advisory, Follow-up, Maintenance, Renewal).

The classification of the user responsible for the action item (e.g., partner, customer, Cisco).

The total number or list of actionable tasks generated for assets, customers, or contracts.

Count of action items over time, by Year/Quarter/Month

A specific, data-driven recommendation or alert related to an asset, contract, or license that requires follow-up action to improve compliance, coverage, or value.

The classification of the actionable insight (e.g., license compliance, coverage gap, renewal opportunity).

The specific type of actionable insight (e.g., “License Expiring,” “Unsupported Hardware,” “Contract Mismatch”).

The user or entity that performed or initiated the action.

Assets or contracts that are currently active and have been renewed for an additional term.

Assets or contracts that are active and eligible for renewal before expiration.

Contracts that are currently in force and providing entitlement or coverage.

A filter or dataset showing only assets with active service coverage.

Service levels currently applied to covered assets under active contracts.

Usage or license consumption above the baseline entitlement in an EA or subscription.

The street address associated with the asset, location, or account.

Supplemental information provided in a Cisco product advisory.

The unique Cisco identifier for a product or security advisory.

A brief description of the advisory content, including affected products and recommended actions.

The version or revision of the advisory document.

The reason why the asset or record is affected by an issue, change, or recommendation.

The current state of the asset as a result of the identified reason (e.g., impacted, unaffected).

List price for purchasing the software license a la carte (outside an Enterprise Agreement) with a 1-year term. Typically used for cost comparisons against EA pricing.

List price for purchasing the software license a la carte with a 3-year term. Often used when evaluating mid-term cost vs. multi-year EA bundles.

List price for purchasing the software license a la carte with a 5-year term. Commonly compared against 5-year EA subscription costs.

List price for purchasing the software license a la carte with a 7-year term. Less common, but sometimes used for long-term hardware/software lifecycle planning.

The name of a data field that was changed or updated in the asset record.

The credit available within an EA that can be reallocated from one portfolio, suite, or product to another without increasing the total contract value. It is restricted to the suite level within a single EA contract, not account-wide across multiple EAs or unrelated suites.

Link to Cisco’s official announcement for a product change, advisory, or end-of-life notification.

A record identifying whether the asset’s location has been validated (approved) or not (unapproved).

A customer site or location that has been approved for inclusion in coverage or service scope.

An asset whose location details have been confirmed as accurate.

The justification for marking a location as approved.

The reason a location was marked as unapproved.

All approved locations/sites for a customer’s assets under contract.

A validated service level agreement (SLA) approved for a covered asset or site.

Cisco’s highest-level product architecture classification (e.g., Enterprise Networking, Security).

A more specific subcategory within a Cisco product architecture group.

The reporting period or range for which the CRR data is current.

Any hardware, software, or license entity tracked in the Cisco/RAI asset management system.

The date the asset record was added to the system or inventory.

The unique identifier linking an asset to its service contract.

The total number of instances of a specific asset or group of assets, used for inventory and utilization reporting.

Indicates whether an asset is currently covered under a valid support contract.

A flag indicating whether a specific asset is currently protected by an active support contract, warranty, or license agreement

A unique identifier for the asset record in the system.

A system-generated or OEM-provided identifier uniquely representing an asset within a specific database or platform.

The billing or invoice reference number associated with the purchase of an asset, used to link the asset record to its original financial transaction.

The most recent date on which the asset record was modified in the asset management system, reflecting changes such as status, ownership, location, or attributes.

The descriptive name or label assigned to the asset, often reflecting the product name, model, or function.

A unique identifier assigned to the asset for tracking purposes.

The purchase price or list value of the asset at the time of acquisition, before depreciation, discounts, or adjustments.

The individual, team, or organization responsible for the asset.

Indicates that the asset was once eligible for renewal under a contract or EA but is no longer eligible.

A profile view detailing an asset’s past eligibility for renewal, including dates and reasons.

The assigned importance level of the asset based on business impact or criticality.

The date on which the asset was bought, typically matching the date on the supplier’s invoice or purchase order.

The date the asset was removed from serice.

The date the asset shipped

The month the asset shipped

The quarter the asset shipped

The total number of the asset ship date year.

The origin of the asset record, indicating how it was added to the system (e.g., imported from OEM data, manually entered, or synced from another platform).

Represents the current lifecycle or deployment state of a hardware or software asset — such as active, installed, spare, in transit, decommissioned, or retired — reflecting its readiness for use, operational role, or disposition within the environment.

A user-defined identifier assigned to an asset for custom categorization, tracking, or reporting beyond standard OEM-provided attributes.

Indicates that the same asset record is associated with more than one customer, partner, or Smart Account, often due to shared usage, migration, or account consolidation.

The classification of the asset based on its function or category, such as hardware, software, license, or service entitlement.

A globally unique identifier for an asset, ensuring it can be distinctly recognized across multiple systems, accounts, or platforms.

The group or department responsible for managing, maintaining, or supporting the asset throughout its lifecycle.

Percentage of assets shipped in the past 3 months that are covered on a maintenance contract divided by the total assets shipped in the past 3 months. / Percentage of assets shipped in the past 3 months that are covered on a maintenance contract divided by the total assets shipped in the past 3 months. The ship date field is populated from the Cisco Commerce Workspace Renewal contract source. The ship date data is best effort and therefore the attach rate might differ from Cisco TPV attach rate. Assets that the client has chosen to exclude from coverage are also removed from the overall attach rate calculation. / Trending KPI selection

The percentage of covered assets that have an attached contract or service level agreement.

A profile view of covered assets with attach rate metrics and associated details.

The percentage of all tracked assets (covered and uncovered) that have an attached contract or service.

A profile view of all assets with attach rate metrics and related details.

Average number of accounts per team member

Average number of assets per team member

The designated AWA (Advanced Warehouse Agreement) location where the asset is stored or staged.

The business-to-business contract price for the asset as defined in the agreement between partner and customer.

An identification badge number associated with a user, asset, or access record.

The start date for the asset’s contract, service coverage, or operational status.

Cisco’s identifier linking the asset to the best-aligned Partner, Business Entity (BE), and geographic region.

Billing ID (part number used to purchse item)

Assets with a Location Country that matches the BIE list are labeled with the respective country name. All other countries are labeled Non-BIE.

The primary street address for the entity being invoiced for products or services.

The unique identifier assigned to the billing entity in OEM’s or the partner’s billing system.

The name of the individual or organization responsible for payment on the associated invoice.

Assets that are eligible to be billed for support, licensing, or subscription fees.

The unique identifier for a True Forward (true-up) billing transaction under a OEM Enterprise Agreement.

The process or status of invoicing for products, licenses, or services under a contract.

The method or classification of billing (e.g., subscription, one-time, milestone).

The OEM bug tracking system maintains a comprehensive list of defects and vulnerabilities in OEM products and software. Bug Search is a web-based tool that acts as a gateway to the bug tracking system and provides you with detailed defect information about your products and software.

A unique identifier for a documented software defect or hardware issue in the Bug Search Tool (BST).

Bug Severity is a measure of the impact a defect has on software functionality or user experience. It is classified into five levels: Critical, High, Medium, Low, and Documentation. Each level indicates the severity of the defect and helps prioritize the focus of the product team on bug fixes for future releases. The severity levels are defined by development managers and are used to guide the prioritization of bug fixes

Bug Severity Category is a system used to categorize and prioritize bugs based on their impact on the software's functionality and stability. This categorization helps in understanding the severity of a bug and allows teams to focus their efforts on resolving critical issues first. The severity levels are defined by development managers and are used to guide the prioritization of bug fixes and the allocation of resources for addressing vulnerabilities.

The building where the asset is located or installed.

The Cisco business unit or organizational division associated with the asset.

The industry category or sector in which the customer operates (e.g., finance, healthcare).

Count of action items that have been cancelled

The telecommunications or logistics provider associated with the asset’s delivery or network service.

Category found in Community Manager

An action or record update to modify the contract details associated with an asset.

An action or record update to change the contract number linked to an asset.

A general update to asset details such as type, owner, or attributes.

An action to update or reassign the parent asset in a parent–child asset relationship.

An update to correct or replace the serial number recorded for an asset.

An action to update the location data associated with an asset.

Indicates that the data value has changed from its previous recorded state.

Filter by Parent/Child relationship

The total number of the child assets in racs & cisco commerce workspace renewal.

The total number of assets only in cisco commerce workspace renewal for a child asset

The total number of the child assets only in racs for a child asset

The Location ID or Location Group ID field of a child asset does not match its parent asset Location ID or Location Group ID fields. Calculated in RACSBI.

The total number of contracts in cisco commerce workspace renewal for a child asset

The total number of contracts in racs for a child asset

Flag for unmapped assets / Cisco assets that do not map to a service SKU

The city where the asset or location is physically situated.

The customer organization associated with the asset or contract.

The unique identifier assigned to a customer or client account in the system.

EA Fulfillment PID Key**

A dataset or report containing all clients within a given scope (e.g., tied to a reseller or EA).

The name of the client organization as recorded in systems.

The set of user accounts associated with a specific client organization.

Comments or documentation recorded when closing a case, action item, or contract change.

The Cisco-assigned tag or identifier for the asset, often used in tracking and maintenance.

The site or location where the network collector device is installed and reporting asset data.

A free-text field for notes or remarks related to the asset record.

Indicates whether an asset has been installed, configured, and placed into service.

A condition where an asset is covered under more than one active service contract at the same time.

The combined total number of assets after merging duplicate or related asset records.

The combined OEM list price, in U.S. dollars, for all services associated with the asset or contract.

The total quantity of licenses or entitlements consumed across all tracked products or agreements.

A usage-tracking identifier at Level 3 hierarchy within Cisco’s consumption reporting model.

The designated person responsible for or associated with the asset, account, or contract.

A formal agreement defining the terms, coverage, and obligations for products or services between OEM (or a partner) and the customer.

Indicates whether the contract is currently in effect and providing coverage or entitlements.

Classification of the contract based on its type (e.g., hardware support, software license, subscription, EA).

The total number of contracts within the defined scope.

The current status of coverage under the contract (e.g., Active, Expired, Pending Renewal).

The date when the contract record was first created in the system.

The currency in which the contract’s pricing and financial values are recorded.

The total cost to the customer for the contracted products or services.

Indicates if the contract can be evaluated for potential consolidation with other contracts.

The unique identifier assigned to the contract in OEM or partner systems.

The part number or SKU associated with the specific contract in OEM’s ordering system.

The OEM list price for products and services as defined in the associated maintenance contract at the time the asset is added to RACS. This is a static field.

The official contract reference number assigned by OEM or the partner.

The total number of contract number mismatches for a child asset

The total number of customer accounts linked to the contract.

The purchase order number associated with the contract.

The sales order number associated with the contract.

The current state of the contract (e.g., active, expired, pending renewal).

Indicates that the same contract is linked to more than one customer or partner account.

The total monetary value of the contract, based on the agreed pricing.

The value of an Enterprise Agreement portion of the contract, as specified in the agreement.

The agreed-upon price for a product or service as specified in the executed contract.

An indicator showing whether the price is the contracted price rather than list or discounted price.

General reference to all contract records in scope.

The site identifier from the Convergys billing or provisioning system, used for tracking customer locations.

Assets that have been migrated (converted) and are currently in active deployment.

Assets that have been migrated (converted) but have not yet been put into active deployment.

The central network infrastructure or architecture supporting the customer’s primary services.

Code used to assign contract or asset costs to specific financial accounts.

Internal accounting code identifying the department or business unit responsible for the cost.

Total number of distinct assets in the dataset.

Total number of countries with an asset allocated to it

The country associated with an asset, location, contract, or record.

The standardized country name based on the ISO 3166 international naming convention.

Assets that are eligible for maintenance coverage based on OEM support policies and contract terms.

The percentage of eligible assets that currently have active maintenance coverage.

The recommended next step to address a coverage gap or change in coverage status (e.g., renew, extend, add coverage).

The total number of assets with active maintenance coverage.

The effective date of maintenance coverage for an asset.

The total number of asset coverage date mismatches for a child asset

A condition where multiple coverage records for the same asset overlap in time.

Specific information about the maintenance coverage, including contract number, start/end dates, and covered services.

The date when maintenance coverage for the asset ends.

A detailed breakdown of assets by their maintenance coverage end dates.

A grouping of assets whose maintenance coverage ends within a specified date range.

Multiple defined date ranges for grouping and analyzing coverage end dates.

A period where an asset is not covered by maintenance.

The number of days an asset is without maintenance coverage.

Indicates whether an asset can be covered by maintenance based on its status, lifecycle stage, and OEM policy.

The current state of maintenance coverage for the asset (e.g., covered, not covered, expired).

Indicates whether an active, signed maintenance agreement is in place for the asset.

Indicating whether the asset is covered by maintenance.

The number of assets with active maintenance coverage.

The date when maintenance or support coverage for the specific asset line ends.

A range filter grouping assets by their maintenance/support end dates.

The current coverage state for the asset (e.g., covered, not covered, expired).

Indicates the asset is covered but appears on a list of exclusions for a specific report or program.

Indicates the asset is either covered or not on an exclusion list.

Indicates whether the asset is covered in all relevant systems or contexts being evaluated.

An asset record that is confirmed covered and validated as accurate.

A validated covered asset record with confirmed details such as location, serial, and contract association.

The asset has active maintenance coverage, but its physical or logical location is not recorded.

Unique identifier for an asset flagged as having a crash risk or crash history.

The total number of crash events recorded for a given asset or set of assets.

The date on which a crash event occurred.

A predictive flag indicating that the asset is at risk of an impending crash based on telemetry or analytics.

The projected date when an asset will no longer be considered at risk for crash events.

A quantified measurement (e.g., score or rating) indicating the likelihood of a crash.

The type or classification of crash risk measurement (e.g., hardware failure, software instability).

The date an asset, contract, or record was created in the system.

Synonym for “Created On,” typically used for contracts or assets.

The value of a credit issued to the customer, expressed in U.S. dollars.

Unique reference number for the issued credit memo.

The date the credit memo was received or processed.

Assets designated as critical due to their operational importance or impact on the customer environment.

The degree of operational importance of an asset, often categorized as Low, Medium, or High.

Name of the Cisco Technical Services (CTS) program or contract associated with the asset.

The customer’s purchase order number tied to the contract or asset acquisition.

The version of Cisco IOS software currently installed on the asset.

he customer’s present stage or status within the LAER lifecycle at the time of reporting, indicating whether they are in the Land, Adopt, Expand, or Renew phase.

The current stage in the asset lifecycle or maintenance cycle (Cisco terminology).

The latest generally available software release for the asset.

All active, supported software releases applicable to the asset.

The support service or subscription currently active for the asset.

Asset has been flagged as Critical using the Critical Assets tab of the Customer Profile. Calculated in RACSBI.

A unique identifier for a user-defined data field within the asset management system, used to store additional information beyond the standard asset attributes.

The total cost of EA-covered products or services attributed to the customer, typically based on contracted pricing.

The currency in which the customer cost is expressed (e.g., USD, EUR).

The number of unique customers included in the report or dataset.

A unique identifier for a customer-owned device in OEM or partner systems.

The total extended cost for all customer purchases, calculated as unit cost × quantity.

The purchase order number issued by the customer for hardware purchases.

Historical record of overall customer health score based on adoption, renewals, and support engagement.

A time-based record of changes to the customer’s health score over a defined period.

The invoice number issued to the customer for billing purposes.

The purchase order number tied to a specific customer location.

The legal or recognized name of the customer organization.

The purchase order number provided by the customer for the transaction.

The total cost of a specific product purchased by the customer, calculated as unit cost × quantity.

The currency in which the customer product extended cost is expressed.

The per-unit price charged to the customer for a specific product.

The currency in which the customer product unit cost is expressed.

A structured record containing detailed customer information used for asset, contract, and service alignment.

The set of customer locations that have been validated as correct and approved.

The list of contracts associated with the customer profile.

The list of high-priority or business-critical assets identified for the customer.

The list of assets, locations, or data elements excluded from reporting or actions for the customer.

A list of actionable insights intentionally ignored for this customer, with associated reasons.

Indicates that the customer’s location data has been reviewed and approved.

The set of service levels assigned to the customer’s contracts or assets.

The type of data element within the customer profile (e.g., location, contract, service level).

The value for the specified data type within the customer profile.

A document or data sheet containing the full customer profile details.

The formal sales quote number provided to the customer.

A qualitative measure of the customer’s satisfaction and perception, typically based on surveys or interactions.

The identifier assigned to a specific customer site in system.

The name of the EA suite assigned to the customer.

The average or specific per-unit price for products or services billed to the customer.

The currency in which the customer unit cost is expressed.

Common Vulnerabilities and Exposures — a standardized identifier assigned to a publicly disclosed cybersecurity vulnerability. OEM uses CVEs to reference and publish details in security advisories (including PSIRTs).

Common Vulnerability Scoring System — an industry-standard framework OEM uses to assign severity scores to vulnerabilities based on impact, exploitability, and scope.

The descriptive severity level (e.g., Low, Medium, High, Critical) that corresponds to a CVSS numeric score in OEM advisories.

The classification of a device under Cisco Customer Experience (CX) services, used for Success Tracks, entitlement mapping, and lifecycle tracking.

A specific licensed capability or function within a Cisco CX offering (e.g., a feature tied to a Success Track subscription).

The category of license for a CX offering (e.g., subscription, perpetual, term-based) defining its rights and duration.

The Cisco Product Identifier (PID) for a CX offering or service SKU.

A Cisco CX (Customer Experience) contract that includes PX (Partner Experience) integration, allowing partners to access CX data and insights via PX Cloud.

Unique identifier for a sales deal in OEM or partner systems.

The person within the customer organization who has authority to approve purchases or contracts.

Date the asset was scheduled or flagged for decommissioning.

Reason the asset was decommissioned (e.g., end-of-life, replaced, failure).

Status flag indicating whether the asset has been fully removed from service.

Formal description or explanation of a field, process, or data element.

Indicator showing whether a delete action for an asset or record has been successfully completed.

A test or demonstration user account not tied to a production customer.

The business unit or organizational division responsible for the asset or contract.

Internal accounting or budget code assigned to the department.

Person responsible for managing the department’s assets, contracts, or budget.

Current deployment state of the asset (e.g., deployed, not deployed, in storage).

Free-text description of the asset, contract, or record.

Category of the device based on its function (e.g., router, switch, firewall).

Unique system-generated or manufacturer-issued ID for the device.

Network IP address currently assigned to the device.

Assigned name of the device in inventory or network records.

Date the device was purchased.

The type or model category of the device (e.g., Catalyst 9300 switch).

Monetary value assigned to the device, typically based on list or purchase price.

A data attribute used for grouping, filtering, or analyzing data in reporting tools.

Percentage discount applied to the list or catalog price.

Indicator showing whether a discount has been applied to the transaction.

Company authorized to distribute OEM products to resellers or customers.

Purchase order number issued by the distributor for hardware.

Date a “Do Not Renew” status was set for the asset or contract.

Identifier or name of the “Do Not Renew” status category.

The Domain Name System (DNS) hostname assigned to the device.

Flag indicating the asset or contract is not eligible or approved for renewal.

Date the “Do Not Renew” instruction was issued.

Date a request was made to set the “Do Not Renew” status.

Person or role that requested the “Do Not Renew” action.

The license pool from which licenses are being transferred or reassigned.

Indicator showing that multiple contracts provide overlapping coverage for the same asset.

Flag showing that the record is a duplicate of another entry in the system.

The specific Cisco technology architecture (e.g., Enterprise Networking, Collaboration, Data Center, Security) covered under the Enterprise Agreement.

A unique internal code used to reference billing details for an EA in Cisco’s systems.

The Cisco Product Identifier (PID) used for Enterprise Agreement billing purposes.

The total quantity or value of EA-entitled licenses or services that have been provisioned or used by the customer.

The formula or process used to determine EA consumption based on provisioned vs. entitled quantities.

The defined method Cisco uses to measure and report EA consumption (e.g., point-based, seat-based, bandwidth-based).

The monetary value for the enterprise agreement.cost.

Cost attributed to customer

The named solution suite (e.g., Collaboration Suite, Networking Infrastructure Suite) purchased under the EA for a given customer.

The total contractual length of the EA term, typically in years (e.g., 3-year, 5-year).

The EA term length expressed in months.

The contractual end date of the EA term.

The date range indicating when the EA term ends, including the exact contract end date and any allowable grace periods

An estimated cost or value for the EA3.0 purchase of the entire portfolio, used for quoting and comparison.

An estimated cost or value for the EA3.0 purchase of an individual suite, used for quoting and comparison.

An estimated cost or value for the A la Carte (non-EA) purchase of the entire portfolio covered by the EA.

An estimated cost or value for the A la Carte (non-EA) purchase of an individual suite covered by the EA.

The product identifier associated with the provisioning and delivery of EA-entitled products or services.

The Enterprise Agreement list price for 1 years.

The Enterprise Agreement list price for 1 years annual.

The Enterprise Agreement list price for 1 years annual original.

The Enterprise Agreement list price for 3 years.

The Enterprise Agreement list price for 3 years annual.

The Enterprise Agreement list price for 3 years annual original.

The Enterprise Agreement list price for 5 years.

The Enterprise Agreement list price for 5 years annual.

The Enterprise Agreement list price for 5 years annual original.

The Enterprise Agreement list price for 7 years.

The Enterprise Agreement list price for 7 years annual.

The Enterprise Agreement list price for 7 years annual original.

A targeted EA sales motion (Sales Play) focused on licensing opportunities within a Technology Family (TF).

The types of licenses included in the EA (e.g., perpetual, subscription, term-based).

A targeted EA sales motion focused on maintenance and support renewals within a Technology Family (TF).

The types of maintenance services covered under the EA (e.g., Software Support Service, Solution Support).

The specific EA offer or bundle selected, as defined in Cisco’s EA program catalog (e.g., EA3.0 Security, Collaboration, etc.).

Usage of EA-covered licenses or services beyond the contracted entitlement, potentially triggering additional charges.

The descriptive text for the EA billing PID, outlining the SKU’s purpose or content.

The descriptive text for the EA’s Product Identifier (PID), outlining the SKU’s purpose, contents, or licensing scope.

The EA portfolio (e.g., Security, Networking Infrastructure, Collaboration) to which the asset belongs.

The Cisco partner associated with the EA portfolio for the asset.

The identifier or reference key used to link the EA pricing to Cisco’s official EA price list in Cisco Commerce.

The product family classification within the EA portfolio (e.g., Catalyst switches, Webex, Secure Firewall).

Amount of time remaining on the current enterprise agreement

The total number of the enterprise agreement remaining duration in months.

A number which represents the percentage of adoption for an enterprise agreement. Higher is better.

History for the enterprise agreement Score over time.

The date for the enterprise agreement start date.

Current status of the enterprise agreement

Enterprise Agreement subscription reference ID

The name of the EA suite under which the asset is licensed.

The name of the EA suite under which the asset is licensed.

The Cisco partner managing or associated with the EA suite for the asset.

Total number of license included in the Enterprise Agreement

The monetary value of the True Forward adjustment — the forward-looking charge applied to account for any overconsumption during the EA term.

Licenses not extracted from Enterprise Agreement / Licenses not yet extracted from the Enterprise Agreement.

The Cisco EA Value Shift Balance per Suite refers to the one-time growth allowance applied at the individual suite level at the time of initial purchase. This allowance is used to account for any overconsumption of licenses within the same suite. The value shift is based on the purchase value, not the license count, meaning that the value of unconsumed licenses is transferred to the overconsumed licenses after accounting for the growth allowance, where applicable. This ensures that customers can grow without incurring retroactive charges for overconsumption.

Indicates whether the customer meets the minimum spend and other criteria to qualify for Cisco’s EA3.0 program.

The reason an asset is eligible (or ineligible) for EA inclusion, as defined by Cisco’s EA rules.

Assets eligible for renewal

Indicates whether the given asset meets the elegibility criteria to qualify for Cisco’s EA3.0 program.

A classification of customer assets that either meet or do not meet the requirements for inclusion in an EA.

Asset that meets the elegibility criteria to qualify for Cisco’s EA3.0 program.

The profile or list of assets that meet Cisco’s criteria for EA inclusion.

Value of all asset that meets the elegibility criteria to qualify for Cisco’s EA3.0 program.

The percentage of total customer assets that qualify for EA inclusion.

The name of the final customer or organization that owns/operates the asset.

The final date associated with a given asset, contract, or lifecycle event (requires context to specify type).

The date by which a support or service contract must be renewed to avoid coverage lapse.

A date range indicating the renewal period window for a contract.

The unique identifier assigned to track a product’s End of Life (EOL) milestone.

The total dollar value of assets that have reached their End of Life stage.

The date after which no new support or service contracts can be initiated for the asset.

A range of dates indicating when new service initiation is no longer available.

The date after which the manufacturer will no longer perform standard failure analysis on returned units.

The time range during which routine failure analysis remains available.

The date after which the product can no longer be sold by the OEM.

The date range covering when a product’s sale availability ends.

The last date the product can be shipped by the OEM.

The date range representing when shipments will cease.

The last date significant software releases (major updates) will be provided.

The time range representing the final window for significant software releases.

The last date software can be ordered or downloaded from the OEM.

The date range representing software availability before it is discontinued.

The last date licenses for the software can be purchased or provisioned.

The range of dates indicating the license sales availability period.

The date after which Cisco will no longer provide software maintenance or updates for the asset.

The date when the OEM stops providing technical support for the product.

The range of dates representing the end-of-support timeline.

The percentage of the install base that is at risk due to assets reaching end of support.

An asset flagged as being at end-of-support risk.

The profile/listing of assets that are at end-of-support risk.

Indicates whether the asset will reach end of support within 12 months.

Indicates whether the asset will reach end of support within 6 months.

The last date maintenance releases (patches, minor updates) will be provided for the software.

The time range representing when maintenance releases will cease.

General label indicating that maintenance releases have ended.

The date after which the OEM will no longer provide security patches or vulnerability fixes.

The range of dates representing the security support end period.

Sum of Total Consumption / Sum of Total Entitlement. Source: Enterprise Agreement Consumption reports. / Sum of Total Consumption / Sum of Total Entitlement

End-of-life milestone when the product will no longer be sold or supported.

Assets excluded based on Product Refresh Exclusion and Profile / Assets excluded

Category of the asset based on its physical or functional classification (e.g., router, switch, server, security appliance).

The projected date an item is expected to ship from OEM or a distributor.

The projected date an item is expected to leave the warehouse facility.

The date when a specific event (e.g., change, update, alert) occurred in the system.

The unique identifier assigned to a an event in the system.

The classification of the event (e.g., renewal notice, shipment, software update, coverage change).

The unique identifier assigned to an event type.

Coverage or policy flag indicating that the specified condition applies to all locations or assets.

Reason a specific asset, site, or contract was excluded from standard processing or reporting.

Reason an asset, site, or contract was specifically included despite normally being excluded.

Flag or setting that removes specified customer accounts from analysis, reporting, or certain processes.

Flag indicating the asset, account, or record should be excluded from Actionable Insights processing.

Flag indicating the asset, account, or record should be excluded from Sales Play targeting or analysis.

A number representing assets excluded from support consideration / Assets flagged invalid, unsupported or unmapped / A number showing how many assets are excluded due to invalid data or business logic / Count of excluded assets

The planned or forecast date when the product or asset is scheduled to ship from the OEM or distributor.

The predicted operational or security risk level for a software group, based on Cisco’s risk models and telemetry data.

The classification of the predicted software group risk (e.g., Low, Medium, High, Critical) as determined by Cisco risk scoring.

The date range in which a contract, license, or entitlement will expire.

Indicates that the asset’s associated contract, license, or entitlement has passed its end date and is no longer valid.

The percentage of assets, licenses, or contracts that have expired out of the total in scope.

Assets or contracts that have expired but are eligible for renewal.

Assets, licenses, or contracts that are set to expire within the next 12 months.

Assets, licenses, or contracts that are set to expire within the next 90 days.

The percentage of assets expiring within the next 90 days compared to the total.

The percentage of assets expiring within the next 90 days compared to the total.

The total price after applying discounts, calculated as unit net price multiplied by quantity.

Field-based partner or Cisco sales and service personnel directly engaging with customers for renewals, adoption, or lifecycle activities.

The label or column title used in a dataset, database, or report to identify a specific type of data.

Supplemental information provided in a OEM Field Notice that clarifies scope, actions required, or impact.

The date the OEM Field Notice record was initially created in the system.

The date the OEM Field Notice was first made publicly available.

The unique identifier assigned to a OEM Field Notice.

The most recent date the OEM Field Notice was updated and re-published.

The system, application, or repository where the data record originated.

The first line of the final destination address where the product or asset is shipped, as recorded in OEM’s fulfillment system.

The second address line for the final destination (e.g., building, suite, floor) for shipment delivery.

The third address line for the final destination, if applicable (e.g., attention to department, care-of, internal routing).

The city of the final shipping destination for the asset.

The country where the asset was ultimately delivered, reflecting the final destination in OEM’s fulfillment records.

The name of the customer or organization receiving the final shipment of the asset.

The state or province where the asset was ultimately delivered, reflecting the final destination in OEM’s fulfillment records

The postal or ZIP code of the final delivery destination for the asset in OEM’s fulfillment records

A unique financial reference number used to associate the asset, contract, or transaction with internal accounting or billing systems.

The earliest recorded date when the device or asset experienced a crash, failure, or unplanned downtime event, typically captured from telemetry, crash logs, or support case records.

A calculated score that reflects how often a particular event (e.g., crash, alert, usage) has occurred for an asset or within a dataset.

The source or budget allocation used to pay for the asset, contract, or service.

Count of future contracts based on start date / Count of future service levels based on start date

A unique financial reference number used to associate the asset, contract, or transaction with internal accounting or billing systems.

The unique identifier assigned to an asset within Cisco’s Global Data Management System (GDMS).

The descriptive name or label of the asset as recorded in GDMS.

The department number in GDMS associated with the asset’s owning or managing department.

The lease agreement number under which the asset is managed in GDMS.

The contractual end date of the lease for the asset as recorded in GDMS.

The GDMS-specific code indicating the support level or service type assigned to the asset.

The designated Ray Allen administrator responsible for managing a Global Assessment, including access, data alignment, and oversight across multiple regions or business units.

A flag indicating whether a Global Assessment is currently available for the account or asset group.

The parent of the parent in an asset hierarchy — typically representing a higher-level grouping such as a system, cluster, or container that includes one or more asset parents.

A unique identifier assigned by Cisco to represent the top-level legal entity (Global Ultimate) that owns or controls a group of related customer accounts, subsidiaries, or sites. This ID is used to logically group assets, contracts, and entitlements under a common corporate parent.

The official name of the Global Ultimate organization corresponding to the GU ID, typically the parent company name that governs multiple associated entities or child accounts within Cisco’s customer hierarchy.

The official name of the Global Ultimate organization corresponding to the GU ID, typically the parent company name that governs multiple associated entities or child accounts within Cisco’s customer hierarchy.

The OEM list price for the hardware component before discounts.

Indicates that the asset serves as a parent in a hierarchical relationship, containing or hosting one or more subordinate (child) assets—for example, a chassis with installed line cards.

Indicates that the asset is a subordinate (child) in a hierarchical relationship, installed in or dependent on a parent asset—for example, a line card installed in a chassis.

The date associated with a recorded change or event in the asset’s history log, such as status updates, ownership changes, or contract modifications.

A classification indicating whether the record pertains to physical hardware, software-only products, or license entitlements.

Boolean flag indicating that the asset or record has dependent/child records linked to it.

Boolean flag indicating that the asset or record is linked to a higher-level parent record.

The percentage of assets in the Install Base (IB) that have accurate and validated details (e.g., location, serial number, contract coverage) compared to OEM’s records.

The percentage of IB assets that are correctly aligned to the appropriate contracts, locations, and ownership records.

The total number of assets in the Install Base dataset for the given customer, contract, or reporting period.

Date when the asset or service became operational.

Refers to the number of licenses actively in operation. This metric shows the proportion of total entitled licenses that are actively deployed.

The specific channel or method by which the data was entered into the system.

The official customer site name where the asset is physically installed, as recorded in OEM’s systems.

Unique identifier for a specific asset or software license instance within a customer environment.

An asset record flagged as incorrect or noncompliant with OEM product or contract data (e.g., bad serial number, missing PID).

A product ID in the asset record that does not match any active or historical Cisco catalog entry.

The total monetary value billed to the customer for the related order, contract, or asset.

The date the invoice was issued to the customer.

The specific Cisco IOS software image file running on a network device.

The version number of the Cisco IOS software installed on the asset.

The assigned IPv4 or IPv6 address for the device in the network.

Internal or partner-specific integration status with IPsoft (an automation platform), if applicable.

Boolean flag indicating whether the asset, contract, or license is currently active.

Detailed explanation of the identified issue affecting the asset, contract, or service.

Unique identifier for the issue in the case, tracking, or asset management system.

The scope or severity of the issue’s effect on operations or coverage.

The state or province from which an asset-related document, license, or shipment was issued.

Short summary title of the identified issue.

Classification of the issue, such as Coverage Gap, Data Mismatch, Hardware Risk, or Security Advisory.

Date the issue record was last modified.

Direct link to a detailed issue record, case, or advisory in the tracking system.

Item found in Community Manager

The number of units or licenses associated with the asset line.

A measurable value used to track progress toward a specific business or operational goal.

Date reference used for Key Performance Indicator reporting at the client level.

LAER provides the framework for managing customer success throughout the agreement lifecycle

A concatenated value combining multiple LAER (Land, Adopt, Expand, Renew) lifecycle stage indicators for reporting or analysis.

A classification grouping assets or customers by their current LAER lifecycle stage for success motion tracking.

Date when the asset, contract, or dataset was last reviewed or validated.

Date of most recent interaction with a customer or account.

Date of the most recent recorded device or system crash.

Time range encompassing the most recent crash events.

The final date Cisco provides technical support for the asset.

The most recent month in which the asset was detected by a network data collector tool.

The most recent date a service or maintenance contract tied to the asset was renewed.

The last date the asset’s details were scanned or inventoried by an asset discovery or monitoring tool.

The date the asset was most recently detected on the network or in an operational system.

The date the asset was most recently reported by a network data collector tool.

The precise timestamp (date format) when the asset was last seen on the collector system.

Date and time when the record was last modified.

Most current active contract for a customer or asset.

Filter/flag indicating only the most recent record should be shown.

Latest coverage line for the asset

The most recent entry for a dataset or record type.

Most recent date when a contract or subscription was renewed.

Indicates that the asset is under a lease agreement rather than owned.

A specific observation or finding about a license that can trigger a recommended action, such as renewing, reallocating, or optimizing usage.

The classification or grouping of actionable insights (e.g., compliance, utilization, expiration risk) to help prioritize remediation.

The collection of all actionable findings for a given license or license set, each linked to potential corrective or optimization steps.

The quantity of licenses allocated to a specific group or business unit, as defined by the customer, for tracking and managing entitlement distribution within a Smart Account, Enterprise Agreement, or other licensing framework

The current status indicating whether license usage is within the entitlements defined by the agreement or OEM terms.

A record of past compliance states and changes over time, used for auditing and trend analysis.

The number of individual licenses owned, allocated, or in use for a given product or portfolio.

The date when active license coverage (maintenance/support entitlement) begins or is in effect.

The date the license record was first added to the asset management or licensing system.

A range filter used to identify licenses entered into the system between specific dates.

The exact date on which the license entitlement expires, after which continued use may require renewal or re-purchase.

A breakdown of license expirations within specific date ranges, grouped by license type (e.g., perpetual, subscription, term).

A detailed view that breaks down expiring licenses by product, portfolio, customer, or other attributes.

The month in which the license entitlement expires, used for grouping and reporting.

The fiscal or calendar quarter in which the license entitlement expires.

A filter or grouping showing licenses expiring within a specific date range.

A visual or sequential representation of upcoming license expirations over time.

The year in which the license entitlement expires, used for long-term planning and forecasting.

A specific capability or function enabled by the license (e.g., a security module, collaboration tool, or analytics feature).

The total number of entitlements for a specific license feature that are currently available for allocation or use.

The unique alphanumeric code or identifier used to activate, assign, or track a specific software license within Cisco’s Smart Licensing system.

The descriptive or official name of the license as defined by the OEM or in the licensing system.

A condition where actual license consumption exceeds the entitlements granted under the agreement.

A collection of licenses of the same type or for the same product, managed together for allocation across users or devices.

The total number of licenses purchased or assigned for a specific product or feature.

The identifier indicating the origin of the license data (e.g., Smart Account, manual entry, API source).

The current operational state of the license (e.g., active, expired, pending renewal, suspended).

The category of license based on terms or rights (e.g., perpetual, subscription, term-based, evaluation).

The number of licenses currently in active use or consumption.

A unique identifier for a specific license usage record in the system.

The ratio of licenses in use compared to the total available, expressed as a numeric value.

The utilization ratio expressed as a percentage of total available licenses.

A record of utilization metrics over time, used for trend analysis and forecasting.

Legal rights to use specific software or digital services, typically with defined terms, limits, and duration.

The number of license entitlements not currently in use and available for allocation.

The count of licenses set to expire within the next 90 days, used for renewal planning.

The total number of licenses created or issued during a given period.

The total number of licenses that have been moved from one account, system, or agreement to another.

The number of license entitlements currently allocated or actively in use.

The manufacturer’s standard list price for the product before any partner or customer discounts.

The designated site or place where an asset, license, or related equipment is assigned or installed.

The primary street address line for the location.

The secondary address line (e.g., building, suite, floor) for the location.

An additional address line for further location detail.

The city in which the location resides.

Internal or customer-specific location identifier, often used by large organizations like healthcare networks for site mapping.

The total number of assets, licenses, or records assigned to a given location.

The country in which the location is physically situated.

A logical grouping of locations used for reporting, management, or contractual purposes.

The unique identifier assigned to a location group

A flag or setting indicating whether the location group is included in or excluded from a specific report, filter, or analysis.

The unique identifier for a location in the asset management system.

A descriptive tag or label applied to the location for easier identification in reports and dashboards.

The official or descriptive name of the location.

The postal or ZIP code for the location’s address.

The state, province, or administrative region for the location.

The classification of the location based on its function (e.g., data center, branch office, warehouse).

Number of times a user has accessed the system or portal.

Media Access Control) Address – A unique hardware identifier assigned to a network interface card (NIC) or device’s network interface.

The system hostname or identifier assigned to a device in inventory or management systems.

Unique identifier for a suggested action or recommendation related to a specific machine.

Historical value showing the percentage of assets with active maintenance coverage over time.

Record of how the maintenance attach score has changed historically.

Date when a maintenance contract or coverage was first applied to the asset.

The OEM’s catalog list price for maintenance services on the asset.

The OEM’s catalog list price for maintenance services, expressed in U.S. dollars.

The discount amount or percentage applied to the maintenance catalog list price.

The partner-specific discount applied to the maintenance catalog list price.

The customer’s final discounted price for maintenance services after all applicable discounts.

The partner’s final discounted price for maintenance services after all applicable discounts.

Date the current maintenance coverage expires.

The month (MM format) in which the maintenance coverage for an asset or contract ends.

The fiscal or calendar quarter in which the maintenance coverage ends.

A date range representing the start and end points of maintenance coverage termination for reporting or filtering.

A near-term date range (e.g., next 30–90 days) showing when maintenance coverage is set to expire.

Calendar year in which maintenance coverage ends.

The OEM or OEM part number associated with the maintenance service for the asset.

The stock keeping unit (SKU) for the maintenance service offering tied to the asset.

The date on which the maintenance coverage begins for the asset or contract.

The category of maintenance service provided (e.g., SmartNet, Partner Support Service, Solution Support).

Flag or action indicating the asset should be marked as active in the inventory system.

Designated owner, administrator, or team responsible for managing the asset.

OEM (Original Equipment Manufacturer) – The company that produced the hardware or software asset.

Boolean flag indicating if the manufacturer is still actively producing or supporting this product line.

Sales order number for hardware purchase from the manufacturer.

Sales order number for maintenance services from the manufacturer.

Manufacturer-assigned site or location ID for asset delivery/support.

The contract to which the asset is currently linked for service and support.

Flag indicating whether the product ID maps to a defined Cisco service SKU.

The highest value in a given data set, typically used in reporting or scoring.

Cisco.com (CCO) ID associated with device usage records in the Multi-Cloud Environment (MCE) system.

A setting that enables or disables a measurement view or metric in reporting dashboards.

Classification of priority, risk, or channel (e.g., medium severity).

IP address or network address of the management system monitoring the asset.

Hostname of the management system monitoring the asset.

Category or model of management system (e.g., Cisco DNA Center, SolarWinds).

Data regarding migration plans, eligibility, or requirements for an asset or license.

Name of the product or part being migrated to.

SKU of the product or part being migrated to.

Date when the migration product ID will no longer be available for sale.

Final date when the migration product ID will receive support.

The OEM list price for one unit of a product PID when sold as part of a migration program.

Link to the Cisco webpage for the migration product.

Recommended approach for moving from the current product to the new product or solution.

The minimum allowable unit price for a migration SKU as set by OEM pricing policy.

Indicates whether the unit price used meets the minimum allowable migration price.

Indicator that expected network or telemetry data for the asset is unavailable.

Date when the record was last updated.

A scoring metric representing the value or cost impact of an asset, contract, or opportunity.

Calendar month relevant to the record or metric.

Month and year combination for reporting purposes.

Monthly fee for AWA (Advanced Warranty Agreement) or similar support service.

Action to transfer an asset from one account, contract, or location to another.

Indicates that the asset or account has presence across more than one site or address.

The name associated with an account, asset, or record.

Standardized or profile-specific name used for matching and reporting.

Name of CSM managing account

Network name or configuration from the Net Info dataset.

Name of the network where an asset is installed or managed.

Flag indicating the asset has never had maintenance or service coverage.

Updated serial number assigned to an asset (e.g., after replacement).

The next scheduled true-forward (usage reconciliation) event in an EA.

Date of the next scheduled true-forward event.

Indicates there is no end date for the asset, subscription, or contract.

Reason why a contract or asset cannot be renewed.

Assets not eligible for renewal due to factors such as end-of-life status, unsupported hardware, expired software versions, or non-renewable contract terms.

Indicates asset has not passed its End-of-Support date.

Free-text field for additional comments or context.

Asset is covered under a contract despite being at End of Support.

Indicates the asset is currently connected to and active on the network.

Status showing that a customer, asset, or account has been fully added into the system.

Specific onboarding state (e.g., complete, in-progress, failed).

Vendor-provided hardware support delivered onsite.

Status showing an action, case, or order is not yet completed.

Text description of the sales order, summarizing the products or services purchased.

Unique identifier for a specific sales order record in the ordering system.

System-generated key linking order details to related records in the database.

The OEM list price for the license SKU on the order.

Line item number within a sales order that identifies each product or service entry.

System-generated key that uniquely links the sales order to related contracts, invoices, or assets.

Origin of the order, such as Cisco Commerce Workspace (CCW), distributor system, or partner ordering tool.

Current state of the order (e.g., Pending, In Progress, Shipped, Completed, Cancelled).

Classification of the order based on its purpose, such as New Purchase, Renewal, Migration, or True Forward.

The original manufacturer-assigned serial number of the asset.

Operating system classification for the device (e.g., IOS, NX-OS, Windows).

Installed Base value (in currency) owned by a partner other than the primary one.

Percentage of Installed Base value owned by other partners.

Date an asset was retired or removed from active service.

Amount or quantity exceeding purchased entitlements.

Licenses or subscriptions usage exceeds entitled purchased quanity.

Indicates whether the asset is part of a currently owned Enterprise Agreement.

Person or entity responsible for an asset or account.

Classification of asset ownership (e.g., customer-owned, leased, vendor-owned).

Product Authorization Key – A unique Cisco-issued alphanumeric code used to activate or claim software licenses. A PAK is typically provided after purchase and must be registered to a Cisco Smart Account or Virtual Account.

The actual numeric or alphanumeric code assigned by Cisco that represents the Product Authorization Key. This number is required during license registration and activation.

A combined identifier showing both the Product Authorization Key and the associated hardware serial number, often used to link a software entitlement directly to a specific hardware device.

Filter by Parent/Child relationship

Indicates parent assets that have active Cisco Asset Contracts recorded in the Cisco Commerce Workspace–Renewals (CCW-R) system.

The total number of the parent asset cisco asset contracts in racs.

Parent assets where the recorded contract number in the asset database does not match the contract number in CCW-R or other authoritative systems.

Parent assets where the recorded coverage start/end dates differ between internal records and CCW-R.

Unique identifier for the primary (parent) asset associated with sub-assets or modules.

Parent assets where the recorded part number does not match Cisco’s official product catalog or CCW-R records.

Parent assets where the recorded site/location ID differs from the official site ID in CCW-R or service records.

The total number of the parent assets in racs & cisco commerce workspace renewal.

Parent assets that exist in CCW-R but have no corresponding record in the local asset management system.

The total number of the parent assets only in racs.

Unique instance identifier for the parent asset, used for tracking in hierarchical asset relationships.

The unique identifier assigned to the location group to which the parent asset is assigned.

The unique identifier assigned to the location to which the parent asset is assigned.

Discrepancy between the parent asset’s recorded location and its actual or contracted location.

Classification of the parent asset’s part type (e.g., chassis, enclosure) within the product hierarchy.

The manufacturer-assigned serial number of the parent asset.

Category of the parent asset, typically defining its role (e.g., chassis, controller, frame).

Indicates that the asset record has a hierarchical relationship, with the parent being the main unit and children being subordinate components.

Discrepancy where child asset location does not match the parent asset’s recorded location, which may affect service coverage accuracy.

General term referring to all parent assets within the inventory that have one or more child assets linked to them.

Cisco Part number for given assert

Cisco or manufacturer-assigned product identifier.

The total number of part number mismatches for a child asset

Geographic or sales region where the part is listed in the catalog.

Partner representative responsible for account management.

Installed Base value (currency) owned by the primary partner.

Percentage of Installed Base value owned by the primary partner.

Partner representative managing sales activities.

Service level agreement (SLA) specific to parts replacement.

Indicates an asset or product has passed its official Cisco support end date.

Asset has passed an “End-of-” milestone (e.g., End of Sale, End of Life, End of Support).

Percentage of assets past a given “End-of-” milestone.

Status indicating an action, order, or update is awaiting completion.

Asset is awaiting manufacturer action (e.g., shipment, repair, RMA).

Percentage of purchased EA license entitlements currently in use.

Percentage of EA entitlements that have been installed or deployed in the environment.

Internal telephone extension number for a contact.

Primary telephone number for a contact or site.

List of Cisco Product IDs that are never priced for Citi-specific agreements.

Cisco’s Product Identification Program (or internal identifier for certain product records).

Scheduled checkpoint in the customer lifecycle (e.g., adoption review or service health check).

Identifier for a specific Pit Stop in the lifecycle program.

Purchase order number provided by the buyer.

Date the purchase order was submitted.

License or entitlement consumption before an Enterprise Agreement start date.

Customer-requested or contractually agreed end date for a service or contract.

The service level (e.g., 24x7, NBD) requested or approved by the customer.

Identifier for a Premier Service contract or subscription.

Prepaid contract term duration.

End date of the prepaid term.

Start date of the prepaid term.

Main location identifier for an account or installation site.

Customer or organization’s purchasing rules or guidelines.

The highest-level Cisco architecture classification for the product (e.g., Enterprise Networking, Security, Collaboration).

A secondary classification within the architecture group, providing a more specific grouping (e.g., Wireless, Switching within Enterprise Networking).

The broad functional category for the product, used for reporting and lifecycle tracking.

The official OEM description of the product as listed in Cisco’s catalog or ordering systems.

The grouping of related products, typically sharing similar functionality, technology, or design (e.g., Catalyst switches, ISR routers).

The OEM's Product Identifier (PID) or SKU for the asset.

A unique identifier for a specific instance of the product in the system.

The unique identifier linking the product to its license usage record.

The standard OEM list price for the product, prior to any discounts or adjustments.

The discount amount or percentage applied to the OEM list price for a customer purchase.

The official product name as defined in Cisco’s catalog.

A unique Cisco-defined identifier that links a specific product name to its associated license or entitlement in the virtual account.

The Cisco Product Identifier (PID) or SKU used for ordering.

Indicates whether the product is currently orderable through Cisco Commerce.

The URL to the Cisco Product Pedia bulletin containing product specifications and lifecycle announcements.

The OEM-announced date when the product will no longer be available for sale.

The OEM-announced date when the product will no longer receive technical support.

Notes or flags indicating that the product is excluded from standard refresh or upgrade programs.

The linkage between this product and related products (e.g., replacement models, dependent SKUs).

The OEM-announced date the product became available for sale.

The product series grouping within a family (e.g., Catalyst 9300 within Catalyst 9000 family).

The current lifecycle state of the product (e.g., Active, End-of-Sale, End-of-Support).

A finer classification within a product category for more detailed grouping.

The URL to the Cisco support site for documentation, downloads, and troubleshooting for the product.

Filter by product type / Filter by high-level Cisco product categories / Filter used to refine results

Warranty terms and expiration for a product.

A defined dataset or configuration associated with a customer, asset, or contract.

Approved locations listed in the customer profile.

Approved installation site listed in the customer profile.

Internal or customer project identifier for tracking.

The maintenance catalog list price adjusted proportionally based on the remaining term of coverage.

Status indicating a document, update, or dataset has been made available to users.

Date the product or service was purchased.

Commercial document from buyer to seller requesting goods or services.

Date the purchase order was issued.

Number of units actively deployed or used.

Number of units consumed from entitlement.

Total unit count for an order or entitlement.

Calendar quarter associated with data.

Identifier for a sales quote.

Name or description of a sales quote.

A unique identifier assigned to an asset within the Ray Allen Asset Management (RACS) platform for tracking and reporting.

Indicates whether the asset’s data is accessible through RACS Business Intelligence (BI) tools and dashboards.

An internal hyperlink within RACS that navigates directly to the detailed asset record.

The web address (URL) used to access the RACS platform or a specific asset’s details via a browser.

The standardized pricing table for products or services, typically used in service agreements or bids.

Explanation or justification for an action, change, or status.

KPI indicating how recently an asset, license, or account was updated or active.

Unique identifier used to reconcile assets or contract records across systems.

Date an asset, license, or contract was registered in Cisco’s systems.

Link to documentation detailing changes, fixes, or updates for a software/hardware release.

Unused portion of a license or subscription entitlement.

Action to remove an asset from a system, contract, or report.

Action to remove a contract from an account or asset association.

Disassociate an asset or service from a specific contract.

Flag indicating whether an asset, license, or service is eligible for renewal.

Asset profile showing items that can be renewed.

Customer or account associated with a renewal action.

Percentage of renewable assets divided by total number of assets covered at latest contract. / Percentage of renewable assets divided by total number of assets covered at latest contract. The Product Coverage, Location Coverage and Renewal Exclusions from the Customer Profile are used to remove assets from the Renewal Rate %.

Current state of a renewal (e.g., Pending, Completed, Not Eligible).

Asset that has successfully been renewed under a contract.

Profile view of assets that have been renewed.

Additional comments or details associated with a request.

Person or entity that initiated a request.

Quarter in which a “Do Not Renew” request was made.

Partner organization authorized to sell Cisco products or services.

Primary sales contact at the reseller organization.

End customer served through a reseller.

The unique identifier assigned to a reseller's end-customer account

Flag indicating the item is part of a reseller demonstration setup.

Purchase order number for hardware issued by the reseller.

Sales order number for hardware issued by the reseller.

The unique identifier assigned to a reseller

Purchase order number for maintenance issued by the reseller.

Specific line item number within the reseller’s purchase order.

Quote identifier issued by the reseller for pricing or proposals.

Sales order identifier from the reseller’s system.

Users associated with a reseller’s organization in Cisco systems.

Asset, license, or entitlement that has been allocated for a specific use but not yet consumed.

Explanation for why a record, setting, or metric was reset.

Business or operational unit responsible for managing an asset or contract.

Process of sending hardware back to Cisco or another OEM.

Serial number of a returned asset.

Radio-frequency identification tag used for tracking an asset.

Historical record of Recency, Frequency, Monetary score — historical KPI used for customer or asset analysis.

Assessment of potential negative impact on asset availability, compliance, or business.

Classification of risk (e.g., Security, Compliance, End-of-Support).

The unique identifier assigned to a Return Material Authorization, used to track the return and replacement of defective or incorrect hardware.

The date Cisco or the processing facility received the returned item associated with the RMA.

The date the RMA was initiated or requested by the customer or partner.

The date the replacement item was shipped back to the customer, or the returned item was officially processed as completed.

Indicator of whether a router asset has active and valid network connectivity.

A defined sales engagement or initiative tied to a customer or opportunity.

The specific function of the sales team member (e.g., Account Manager, Partner AM, CSM).

Strategic Business Unit; internal Cisco or partner business division classification.

Planned timeline or sequence of events for an asset, service, or contract.

The date on which the defined schedule becomes active.

The planned start date for a project, contract, or service.

The planned completion or expiration date for a project, contract, or service.

Numerical rating or KPI value used to evaluate performance, risk, or compliance.

The date an associated asset is shipped as part of a multi-stage delivery (commonly linked to product staging).

The shipping provider responsible for delivering an associated asset in a multi-stage delivery.

The tracking number assigned to an associated asset within a multi-stage delivery, used to monitor its shipment.

The chosen version or release of a product or software.

Analytical insight on the sales approach or sales play execution.

Software-specific selling motion insights.

Unique hardware identifier assigned by the manufacturer.

The device serial number (hardware) or Product Authorization Key (PAK) for license entitlements.

Date the customer declined a service offer or renewal.

Defined level of service/support (e.g., 24x7x4, 8x5NBD).

Specific deliverable tied to a service level commitment.

Detailed explanation of a service level agreement.

Grouping of related service levels for classification.

Filtered or structured display of service level data.

Classification of the type of service program (e.g., Solution Support, Smart Net).

Identifier for a service or support request (e.g., TAC case number).

Type/category of service provided (e.g., hardware, software, subscription).

Count of services and subscriptions under a contract.

Date the product or service was shipped from Cisco or a partner.

Order status at the time of shipment.

Full address where an order is shipped.

Primary street address for shipment.

Secondary address line for shipment.

Tertiary address line for shipment.

City of the shipping destination.

Contact person for the shipping destination.

The country specified as the shipping destination for the asset in the original sales or fulfillment order.

Name of the recipient or organization at the shipping address.

The state or province specified as the shipping destination for the asset in the original sales or fulfillment order

he postal or ZIP code specified as the shipping destination in the original sales or fulfillment order.

Indicates whether a contract, agreement, or document has been signed.

Attribute used to determine similarity between records or assets.

Numerical value representing the level of similarity between records.

The percentage of the client’s asset location data that is accurate and up to date.

Unique identifier for a physical or logical site in OEM records.

Indicates whether the site is active in in the systems.

The total number of asset site id mismatches for a child asset

Name of the physical or logical site.

Assigned technician for the site.

Stock Keeping Unit; an OEM’s unique identifier for a specific product or service offering.

The OEM list price for the specific product SKU before discounts.

Architecture type assigned to a specific product instance in Cisco Smart Licensing Manager.

Hardware slot identifier or associated MAC address for a device.

Percentage of software entitlements in use versus total purchased or provisioned.

Unique identifier for a software group classification.

The designated name of a group of related Cisco software assets being tracked together for health, adoption, and risk analysis within a Success Track.

The date on which the risk trend data was captured or last updated for the software group.

The classification of the identified risk for the software group (e.g., security, compliance, adoption) as part of Success Track analytics.

The calculated numerical score representing the current risk level of the software group, based on Cisco’s Success Track assessment criteria.

The historical or trend-based risk score for the software group, showing changes in risk over time.

List price for software license

Specific version or release number of the software.

Cisco reference number for software support cases or coverage.

Category or classification of software (e.g., subscription, perpetual).

Indicates if vendor-provided support is active for the software.

The origin of the asset data within CRR (e.g., CCW, CMDB, Smart Account).

Unique identifier of the data source.

System-level identifier from which the record originates.

Statement of Work; outlines project deliverables and service terms.

Cost associated with replacement (spare) hardware.

Custom or critical note associated with an asset.

Cisco Service Product List reference number.

Expiration date for a license listed in the service product list.

The state or province associated with an asset, location, contract, or record.

Current state of an asset, contract, or license found in Community Manager

Indicator used to flag the current condition or action status.

Reason for status found in Community Manager

Date an asset, contract, or subscription is scheduled to end or stop.

A sub-division of the Cisco business entity associated with the asset.

More granular classification within a product architecture group.

Unique identifier for a software subscription.

Count or list of renewal instances for a subscription.

A Cisco Customer Experience (CX) service framework that bundles expert resources, insights, and digital tools to help customers achieve outcomes for a specific technology or architecture.

Historical record of adoption scores for the Success Track, showing how usage of the covered technology has changed over time.

Detailed history of adoption metrics for the Success Track, used for tracking progress toward full utilization.

Historical record of attach rates, showing the percentage of eligible assets covered by a Success Track over time.

Detailed historical record of attach rate metrics for the Success Track, used to analyze coverage trends.

A unique identifier assigned to a specific Success Track instance in Cisco systems.

A Cisco defined scenario describing how a specific solution, product, or service will be applied to achieve a desired outcome. Typically outlines the customer’s goal, the business or technical challenge being addressed, and the steps or features of the Cisco offering that enable success. It serves as a reference for adoption, configuration, and value realization.

The identifier for a recommended location assignment for an asset, based on data or rules.

Identifier for a system-generated recommendation or insight.

The timeframe or cadence for generating and reviewing asset or configuration suggestions.

The specific suggestion package or recommendation set released for review.

The date when a particular suggestion package was issued.

The date when a suggestion was accepted or selected for implementation.

A summarized version of a released suggestion, highlighting key points and actions.

The category of recommendation (e.g., upgrade, reconfiguration, relocation) associated with an asset or configuration.

The date when the suggestion details were last modified.

The total set of recommendations generated for the customer’s assets, configurations, or deployments.

In the Cisco EA context, a defined bundle of software products and entitlements grouped under a single portfolio (e.g., Security Suite, Collaboration Suite).

Aggregated total cost to the customer for selected assets or contracts.

Aggregated count of assets eligible for renewal, upgrade, or migration.

Total quantified value of assets reaching end-of-life.

Sum of maintenance catalog prices for covered assets, scaled by quantity

Sum of product list prices for assets

Severity classification of a summarized issue.

Type classification for a summarized issue.

Identifier for the summarized issue record.

Date a summarized report or recommendation is released.

Highest-level parent asset in a parent-child asset hierarchy.

Complete description of a Cisco support program tied to the asset or contract.

Client-focused view of software asset management records.

Reseller-focused view of software asset management records.

Asset name tied to a software-related suggestion or recommendation.

Asset that replaces another asset in the same role or function.

Financial or operational quarter in which a sweep (contract cleanup/renewal) is conducted.

Name of the system associated with an asset, application, or record.

Specific contract number identified as the intended destination for asset or license reassignment.

Name of the target customer/client account associated with the contract or asset.

Individual assigned to work on the account, project, or asset-related tasks.

The team accountable for managing a specific account, asset set, or process.

Historical value indicating the percentage of devices not at end-of-life and eligible for a technology refresh.

Historical trend data showing changes in the Tech Refresh Score over time.

Duration of a contract, license, or subscription expressed in days.

Geographic operational region used in Cisco account/contract management (e.g., Americas, EMEA, APJC).

Service level terms provided under a third-party maintenance or support agreement.

Classification of assets, customers, or contracts based on priority, value, or service level tiers.

Exact date and time an event, record update, or transaction was logged.

The total number of action items identified across all tracked accounts or assets.

The total count of assets, contracts, or subscriptions that are currently active or have a confirmed future start date.

The total number of assets in the install base or asset inventory.

The total number of assets with Cisco contracts recorded in Cisco Commerce Workspace – Renewal (CCW-R).

The total number of the total asset cisco asset contracts in racs.

The count of assets where the recorded contract number does not match across systems or records.

The total number of assets, regardless of contract or coverage status.

The count of assets with discrepancies between recorded coverage dates and actual coverage dates.

The count of assets where the recorded part number does not match the official catalog or source system.

The count of assets where the recorded Site ID does not match across systems or sources.

The total number of the total assets in racs & cisco commerce workspace renewal.

The number of assets found exclusively in CCW-R and not in other asset systems.

The total number of the total assets only in racs.

The total count of all consolidated assets, combining parent and child asset records into a single count.

The total number of assets classified as child assets in a consolidated hierarchy.

The total number of assets classified as parent assets in a consolidated hierarchy.

The total quantity of licenses or entitlements consumed across all tracked products or agreements.

The total customer cost for all contracts combined.

Sum of contract list prices for assets, static at asset ingest

The total number of unique customers represented in the dataset.

The total number of Enterprise Agreements (EAs) in the system.

The total yearly value of all Enterprise Agreements combined, typically in monetary terms.

The total number of EA-owned entitlements or units for the asset.

The total number of licenses, services, or subscriptions the customer is entitled to use.

The total number of licenses purchased or provisioned across all products.

The historical record of total license quantity changes over time.

The overall number of licenses, regardless of usage status.

The total number of login events recorded for all users in the system.

Sum of maintenance catalog prices for covered assets, scaled by quantity

The total monetary value of assets, contracts, or agreements in the dataset.

The total quantity of license consumption exceeding purchased entitlements.

Sum of product list prices for assets, scaled by quantity

The total number of purchase transactions recorded.

The total number of active subscriptions across all customers.

The total quantity of unused or underutilized licenses or entitlements.

The total number of assets updated and validated as accurate in the system.

The total number of unique users in the dataset or system.

Specific location or site where a network tower or infrastructure asset is situated.

Identifier for tracking shipments, RMAs, or asset movement.

Indicates whether a license, contract, or asset coverage can be reassigned to another device or account.

Count of licenses that can be transferred between devices or accounts without purchasing new ones.

The category or type of key performance indicator being tracked over time.

The numerical or percentage value of the KPI for trend analysis.

Projected cost or quantity increase for the Enterprise Agreement (EA) at the next true forward adjustment, based on current usage and entitlement trends.

The annualized projection of true forward costs for the EA, normalized to a yearly basis.

The unadjusted, raw annualized true forward projection before applying discounts, adjustments, or negotiated terms.