As-a-Service
Strategic as-a-Service offerings that accelerate adoption, optimize revenue, and simplify operations.
CSMaaS
Customer Success Management as a Service
A lifecycle partnership focused on reducing churn, increasing renewals, and unlocking expansion by turning install base and EA data into clear, executable actions – powered by RAY ALLEN as your trusted advisor.
CSMaaS provides partners with a dedicated lifecycle team that owns the success plan, drives alignment around business outcomes, and ensures customers see measurable value from their install base.
Trusted Advisor Partnership
Position your customers for long-term success with a team that co-owns the lifecycle strategy, anticipates issues before they surface, and creates a clear path to retention and growth.
Position your customers for long-term success with a team that co-owns the lifecycle strategy, anticipates issues before they surface, and creates a clear path to retention and growth.
Proactive Lifecycle Guidance
Shift from reactive firefighting to ongoing, structured engagements that keep customers on track with their goals, renewal timelines, and utilization targets.
Shift from reactive firefighting to ongoing, structured engagements that keep customers on track with their goals, renewal timelines, and utilization targets.
Install Base Management
Turn fragmented asset and contract data into a single, unified view so you can take action on:
Turn fragmented asset and contract data into a single, unified view so you can take action on:
- Data cleansing and validation
- Coverage and entitlement alignment
- EoX/EoS identification
- Contract reconciliation
- Renewal forecasting and readiness
Enterprise Agreement & Buying Program Management
Increase EA value realization and reduce surprise true-forwards with disciplined governance across:
Increase EA value realization and reduce surprise true-forwards with disciplined governance across:
- License consumption and utilization tracking
- Value realization and KPI reporting
- Growth allowance and entitlement alignment
- True-forward readiness
- Expansion and renewal strategy
- Executive QBRs and stakeholder engagement
Smarter Decisions, Every Day
Give sales, success, and finance teams the insight they need to prioritize accounts, protect renewals, and confidently plan expansion.
Give sales, success, and finance teams the insight they need to prioritize accounts, protect renewals, and confidently plan expansion.
AdoptionaaS
Adoption as a Service
A structured adoption engine that shortens time-to-value, drives deeper usage, and directly supports renewal and expansion goals. AdoptionaaS turns onboarding and enablement into repeatable programs so customers fully activate what they’ve bought and connect usage to business outcomes.
Accelerated Technology Onboarding
Reduce ramp time and early confusion by guiding customers through a clear, milestone-based onboarding journey across devices, software, subscriptions, and architectures.
Reduce ramp time and early confusion by guiding customers through a clear, milestone-based onboarding journey across devices, software, subscriptions, and architectures.
Usage & Activation Programs
Move beyond “go live” to sustained, meaningful usage with programs designed around priority outcomes, architectures, and technology areas.
Move beyond “go live” to sustained, meaningful usage with programs designed around priority outcomes, architectures, and technology areas.
Change-Management Support
Increase user adoption and minimize disruption by pairing the technology rollout with targeted communication, training, and stakeholder alignment.
Increase user adoption and minimize disruption by pairing the technology rollout with targeted communication, training, and stakeholder alignment.
Outcome-Driven Engagement
Connect adoption work to measurable results—higher satisfaction, increased utilization, and stronger renewal intent—so customers can see and prove the value of their investment.
Connect adoption work to measurable results—higher satisfaction, increased utilization, and stronger renewal intent—so customers can see and prove the value of their investment.
RRMaaS
Recurring Revenue Management as a Service
A managed rev-ops layer that improves win rates on renewals, reduces revenue leakage, and creates a more predictable recurring revenue engine. RRMaaS standardizes how you quote, sell, and book recurring offers so teams spend less time fixing errors and more time growing revenue.
Quoting, Selling & Booking Optimization
Improve speed and confidence on every deal by enforcing consistent structures, pricing accuracy, and clean data for all recurring revenue motions — including Enterprise Agreements.
Improve speed and confidence on every deal by enforcing consistent structures, pricing accuracy, and clean data for all recurring revenue motions — including Enterprise Agreements.
Rebate & Incentive Management
Capture more margin by ensuring eligible deals meet vendor program criteria and growth allowances so available rebates and incentives are not left on the table.
Capture more margin by ensuring eligible deals meet vendor program criteria and growth allowances so available rebates and incentives are not left on the table.
Operational Revenue Excellence
Minimize rework and delays by tightening handoffs and controls from initial quote through EA submission to final booking, reducing operational risk and revenue surprises.
Minimize rework and delays by tightening handoffs and controls from initial quote through EA submission to final booking, reducing operational risk and revenue surprises.
Predictable Growth
Use recurring revenue data to spot expansion signals, understand churn risk earlier, and build a more reliable forecast across software, subscriptions, and Enterprise Agreements.
Use recurring revenue data to spot expansion signals, understand churn risk earlier, and build a more reliable forecast across software, subscriptions, and Enterprise Agreements.
Strategic Revenue Insights
Provide leadership with a clear view of renewal timelines, EA pipeline impact, and long-term recurring trends, supporting better planning and investment decisions.
Provide leadership with a clear view of renewal timelines, EA pipeline impact, and long-term recurring trends, supporting better planning and investment decisions.
CPEaaS
Customer Premises Equipment as a Service
CPEaaS supercharges your hardware business by making every CPE deal faster to quote, easier to sell, and cleaner to book. It gives your teams a repeatable engine for high‑velocity, low-friction CPE motions so you can close more hardware, protect margins, and deliver a smoother experience to customers and vendors.
CPE Quoting Support
Turn quoting into a competitive advantage with rapid, accurate CPE quotes that land right the first time. Your teams move from hunting for details and reworking proposals to consistently delivering configured, priced, and structured quotes that win business without back‑and‑forth.
Turn quoting into a competitive advantage with rapid, accurate CPE quotes that land right the first time. Your teams move from hunting for details and reworking proposals to consistently delivering configured, priced, and structured quotes that win business without back‑and‑forth.
CPE Selling Enablement
Equip sellers with the confidence and clarity to lead with hardware. Playbooks, guardrails, and ready-to-use materials make it simple to position, bundle, and price CPE across architectures and use cases—unlocking more opportunities and shortening sales cycles.
Equip sellers with the confidence and clarity to lead with hardware. Playbooks, guardrails, and ready-to-use materials make it simple to position, bundle, and price CPE across architectures and use cases—unlocking more opportunities and shortening sales cycles.
CPE Booking Coordination
Eliminate the chaos at booking by standardizing how CPE deals are submitted and routed. Deals move through cleanly, with fewer rejects, fewer escalations, and faster order processing—so revenue is recognized sooner and customers get what they ordered without drama.
Eliminate the chaos at booking by standardizing how CPE deals are submitted and routed. Deals move through cleanly, with fewer rejects, fewer escalations, and faster order processing—so revenue is recognized sooner and customers get what they ordered without drama.
Operational Accuracy
Replace guesswork and swivel‑chair work with a disciplined, repeatable CPE motion. By reducing errors and friction across quoting and booking, CPEaaS lifts seller productivity, improves customer experience, and accelerates the entire hardware revenue engine.
Replace guesswork and swivel‑chair work with a disciplined, repeatable CPE motion. By reducing errors and friction across quoting and booking, CPEaaS lifts seller productivity, improves customer experience, and accelerates the entire hardware revenue engine.